Dear Sony Valued Customer,
Sony has initiated a voluntary recall for certain VAIO® AC power adapters which may short circuit and pose a potential electrical shock hazard. To view the public announcement of this voluntary recall, please click here.
This only applies to AC power adapters model VGP-AC19V17 that were supplied with the following VAIO® all-in-one computers and docking stations:
Q1. Which specific AC power adapters are affected?
A1.This only applies to AC power adapters model VGP-AC19V17 that were supplied with the following VAIO® all-in-one computers and docking stations:
Q2. If my AC power adapter is on the list of covered models, what should I do?
A2. If your AC power adapter is on the list of covered models, you should unplug and discontinue use of the AC power adapter immediately and follow the instructions on this page to order a replacement, or call 877-361-4481 (US residents only).
Q3. Why are you replacing the AC power adapters?
A3. Sony is replacing the affected AC adapters because they may potentially short circuit and pose a potential electrical shock hazard.
Q4. Are the AC power adapters subject to this recall safe?
A4. The AC power adapters in this recall may potentially short circuit and pose a potential electrical shock hazard. Therefore, if you confirm your adapter is affected, discontinue use immediately and order a replacement.
Q5. Can an affected AC power adapter be replaced in the United States if the PC or docking station was purchased in another country?
Q6. Can I return the affected AC power adapter to the store where I purchased it, or at my nearest Sony Store?
A6. No, please either follow the instructions on this page or call 877-361-4481 (US residents only) to order a replacement adapter.
Q7. Are any other AC adapter models affected by this issue?
Q8. I have both an AC adapter for my notebook and my docking station, may I use the notebook adapter to power my docking station.
Be sure to read all of the following instructions carefully!
The voluntary recall only applies to VGP-AC19V17 AC Adapters with certain serial numbers. When checking your A/C Adapter for the required information, take care not to touch any metal part of the AC Adapter, of the computer to which it is attached, or of any peripheral device attached to the computer.
|How to locate the AC adapter model, part number, and serial number?|
Once you have located the part number and serial number for your adapter, select your AC Adapter part number from the drop-down boxes below, type your serial number, and then click the Check AC Adapter button.
This validation form is only for customers residing in the United States.
Sony customers residing in other countries, please click the appropriate link below: