SUPPORT NEWS & ALERTS
Dear Sony Valued Customer,
Sony has initiated a global replacement program for certain AC power adapters included with VAIO PCs and docking stations which may cause the units to short circuit and pose a potential electrical shock hazard.
This replacement program only applies to AC power adapters that were supplied in Canada with certain VAIO LT and JS series computers sold after September 2007. Certain non-Canadian models of computers and docking stations are also affected. If you are eligible, a free replacement AC power adapter will be provided to you.
Check Whether or Not Your AC Power Adapter is Affected
The replacement program only applies to certain models and serial numbers of AC power adapters. Select your AC power adapter model and part number from the drop-down boxes, type your serial number and then click the Check AC Adapter button.
This validation form is only for customers residing in Canada.
Sony customers residing in other countries, please click the appropriate link below:
Frequently Asked Questions
Q1. If your AC power adapter is on the list of covered models, what should you do?
A1. If your AC power adapter is on the list of covered models, you should unplug and discontinue use of the AC power adapter and follow Sony's instructions to order a replacement or by calling (877) 899 7669.
Q2. Why are you implementing a replacement program?
A2. Sony is replacing the affected AC adapters because they may cause the units to short circuit and pose a potential electrical shock hazard.
Q3. Are the AC power adapters subject to this replacement program safe?
A3. The AC power adapters in this replacement program may cause the units to short circuit and pose a potential electrical shock hazard. Therefore, it is recommended that you discontinue use and order a replacement.
Q4. Can an affected AC power adapter be replaced in Canada if the PC or docking station was purchased in another country?
A4. Yes. However, you must have a return shipping address within Canada.
Q5. Can I return the affected AC power adapter to the store where I purchased it, or at my nearest Sony Store?
A5. No, consumers are asked to either follow the instructions on the Sony eSupport web site or call (877) 899 7669 to order a replacement adapter.
Q6. Are any other AC adapters that were included with other VAIO PCs at risk?