Dear Sony Valued Customer,
Sony has initiated a voluntary recall for certain AC power adapters which may short circuit and pose a potential electrical shock hazard.
This only applies to AC power adapters model VGP-AC19V17 that were supplied with the following VAIO® all-in-one computers and docking stations:
The voluntary recall only applies to VGP-AC19V17 AC Adapters with certain serial numbers. Select your AC Adapter part number from the drop-down boxes, type your serial number, and then click the Check AC Adapter button.
This validation form is only for customers residing in Latin America.
Sony customers residing in other regions, please click the appropriate link below:
|How to locate the AC adapter model, part number, and serial number?|
Q1. Which specific AC power adapters are affected?
A1.This only applies to AC power adapters model VGP-AC19V17 that were supplied with the following VAIO® computers and docking stations:
Q2. If my AC power adapter is on the list of covered models, what should I do?
A2. If your AC power adapter is on the list of covered models, you should unplug and discontinue use of the AC power adapter immediately and follow the instructions on this page to order a replacement, or contact the Customer Service Center in your country.
Q3. Why are you replacing the AC power adapters?
A3. Sony is replacing the affected AC adapters because they may potentially short circuit and pose a potential electrical shock hazard.
Q4. Are the AC power adapters subject to this recall safe?
A4. The AC power adapters in this recall may potentially short circuit and pose a potential electrical shock hazard. Therefore, if you confirm your adapter is affected, discontinue use immediately and order a replacement.
Q5. Can an affected AC power adapter be replaced in the Latin America if the PC or docking station was purchased in another country?
Q6. Can I return the affected AC power adapter to the store where I purchased it, or at my nearest Sony Store?
A6. No, please either follow the instructions on this page or contact the Customer Service Center in your country to order a replacement adapter.
Q7. Are any other AC adapter models affected by this issue?
Q8. I have both an AC adapter for my notebook and my docking station, may I use the notebook adapter to power my docking station.