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Email Sony Support

If you live or purchased a product outside of Canada, please go to Global Home and then choose your country.

Fill out the form below to send a question to the Sony Support team.

This form is only for Sony products sold in the United States, Puerto Rico, and Canada. Fields marked with an asterisk (*) must be filled out.

IMPORTANT: Support via Chat is no longer available for VAIO products.

First Name:*

Email Address:*(e.g.

Street Address:*


Model Number:*(How do I find my model number?)




Question:*  (450 Max. Characters)   To help our team better assist you, please include details such as:

  • What activity was being performed when the issue first occured?
  • If you are getting an error, what is the exact message?
  • Have there been any recent changes (software, hardware, cables)?

Last Name:*

Phone Number:*(e.g. xxx-xxx-xxxx)

Postal Code:*

Operating System: (If your issue involves a computer)

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